Support code is a 4-digit unique code used to authenticate client identity before connecting to Zerodha’s support desk through a call.
It is a numeric code unique to each customer and linked to their account. The support code helps the customer support team access the user’s account information, including their trading history, profile details, and other relevant information required to resolve the issue quickly.
How does Support Code Work in Zerodha
You have to authenticate yourself using the support code every time you call the Zerodha customer support desk from your registered mobile number.
If you are calling from an unregistered mobile number, you will be asked to enter the registered phone number followed by the support code. For example, if the registered phone number is 987XXXXXXX and the Support code is 0007, you must enter 987XXXXXXX0007.
After the successful verification, the customer support representative can access your account information and provide you with faster assistance.
How to Check Support Code in Zerodha
You can check the support code in 3 ways, Zerodha kite app, Kite Web and Console portal
How to Check Support Code in Zerodha Kite App
Step 1 – Login to your Zerodha Kite app
Step 2 – Click on ‘User ID’
Step 3 – Click on ‘Profile‘
Step 4 – Click on ‘View’ next to Support Code. You will be redirected to Console.zerodha.com
Step 5 – Select the ‘View’ option next to the Support code again to get the support code.
You can also read our latest article on Zerodha annual charges in which we have covered all the charges that a broker can charge from you. Some of which you might be unaware of.
How to Check Support Code in Zerodha Kite Web Portal
Step 1 – Login to your Zerodha account
Step 2 – Click on My profile
Step 3 – Click on the ‘View’ option adjacent to the ‘support code’. You will be redirected to console.zerodha.com
Step 4 – Select the ‘View’ under the Support code.
Check out the quick video guide below for a better understanding.
How to Check Support Code in Zerodha Console
Step 1 – Login to Console.zerodha.com.
Step 2 – Click on Account.
Step 3 – Click the ‘View’ option next to the Support Code.
Also, check out our latest guide on how to invest in mutual funds in Zerodha if mutual fund investment is what you are planning for.
How to Reset the Support Code in Zerodha
- Visit Console.zerodha.com.
- Click on the ‘Account’ option
- Click on the ‘view’ option under the support code.
- Click on ‘Reset’.
- Select E-mail or Mobile to receive the OTP to the registered e-mail ID or mobile number and click on Continue.
- Enter the OTP received and click on Verify.
Read our new blog post on how to gift stocks in Zerodha. Gifting stocks is a thoughtful effort to encourage your loved ones to start their investment journey.
FAQs
Yes, you can generate a support code and access support services 24/7 in Zerodha. However, you may experience longer wait times during non-trading hours.
To ensure the security of your support code, it’s important to keep it safe and not share it with anyone else. You should also change your Kite credentials regularly to protect your account.
No, you cannot change your support code to something of your choice. The support code is a unique code generated by Zerodha and cannot be changed.
No, you need a support code to access support services related to funds and account-related issues in Zerodha. If you don’t have a support code, you’ll need to generate one using your Kite credentials.
Generating a support code in Zerodha is a quick process that usually takes only a few seconds.
No, you cannot generate a support code for someone else’s Zerodha account. Each user must generate their own support code using their Kite credentials.
No, your support code is not the same as your login password. The support code is a unique code generated by Zerodha that allows you to access customer support services.
Your support code is only used for accessing support services related to funds and account-related issues. For other queries related to trading, you’ll need to contact Zerodha customer support separately.
If your support code is not working, you can try resetting it by generating a new support code. If the issue persists, you can contact Zerodha customer support for assistance.
No, your support code is unique to your Zerodha account and should not be shared with anyone else.
If you forget your support code, you can reset it by generating a new support code using your Kite credentials.
No, you can only generate one support code at a time for your Zerodha account.
The support code is a security feature that enables Zerodha to provide customer support and allows them to verify your identity when you contact them.
