What is Support Code in Zerodha (And How It Works)

Support code is a 4-digit unique code used to authenticate client identity before connecting to Zerodha’s support desk through a call.

It is a numeric code unique to each customer and linked to their account. The support code helps the customer support team access the user’s account information, including their trading history, profile details, and other relevant information required to resolve the issue quickly.

How does Support Code Work in Zerodha

You have to authenticate yourself using the support code every time you call the Zerodha customer support desk from your registered mobile number.

If you are calling from an unregistered mobile number, you will be asked to enter the registered phone number followed by the support code. For example, if the registered phone number is 987XXXXXXX and the Support code is 0007, you must enter 987XXXXXXX0007. 

After the successful verification, the customer support representative can access your account information and provide you with faster assistance.

How to Check Support Code in Zerodha

You can check the support code in 3 ways, Zerodha kite app, Kite Web and Console portal 

How to Check Support Code in Zerodha Kite App

Step 1 – Login to your Zerodha Kite app

Step 2 – Click on ‘User ID’

Kite app dashboard

Step 3 – Click on ‘Profile

Kite main menu profile

Step 4 – Click on ‘View’ next to Support Code. You will be redirected to Console.zerodha.com 

Support code view

Step 5 – Select the ‘View’ option next to the Support code again to get the support code.

View support code

You can also read our latest article on Zerodha annual charges in which we have covered all the charges that a broker can charge from you. Some of which you might be unaware of.

How to Check Support Code in Zerodha Kite Web Portal

Step 1 – Login to your Zerodha account 

Step 2 – Click on My profile

Step 3 – Click on the ‘View’ option adjacent to the ‘support code’. You will be redirected to console.zerodha.com 

Step 4 – Select the ‘View’ under the Support code.

Check out the quick video guide below for a better understanding.

How to Check Support Code in Zerodha Console 

Step 1 – Login to Console.zerodha.com.

console login

Step 2 – Click on Account.

account menu console

Step 3 – Click the ‘View’ option next to the Support Code.

Console Support code access

Also, check out our latest guide on how to invest in mutual funds in Zerodha if mutual fund investment is what you are planning for.

How to Reset the Support Code in Zerodha 

  • Visit Console.zerodha.com.
  • Click on the ‘Account’ option
  • Click on the ‘view’ option under the support code.
  • Click on ‘Reset’.
Reset support code
  • Select E-mail or Mobile to receive the OTP to the registered e-mail ID or mobile number and click on Continue.
Reset support code otp verify
  • Enter the OTP received and click on Verify.

Read our new blog post on how to gift stocks in Zerodha. Gifting stocks is a thoughtful effort to encourage your loved ones to start their investment journey.

FAQs 

Q1. What is the purpose of a support code in Zerodha?

The support code is a security feature that enables Zerodha to provide customer support and allows them to verify your identity when you contact them.

Q2. Can I generate multiple support codes for my Zerodha account?

No, you can only generate one support code at a time for your Zerodha account.

Q3. What happens if I forget my support code?

If you forget your support code, you can reset it by generating a new support code using your Kite credentials.

Q4. Can I share my support code with someone else?

No, your support code is unique to your Zerodha account and should not be shared with anyone else.

Q5. What should I do if my support code is not working?

If your support code is not working, you can try resetting it by generating a new support code. If the issue persists, you can contact Zerodha customer support for assistance.

​​Q6. Can I use my support code to access all customer support services in Zerodha?

Your support code is only used for accessing support services related to funds and account-related issues. For other queries related to trading, you’ll need to contact Zerodha customer support separately.

Q7. Is my support code the same as my login password?

No, your support code is not the same as your login password. The support code is a unique code generated by Zerodha that allows you to access customer support services.

Q8. Can I generate a support code for someone else’s Zerodha account?

No, you cannot generate a support code for someone else’s Zerodha account. Each user must generate their own support code using their Kite credentials.

Q9. How long does it take to generate a support code in Zerodha?

Generating a support code in Zerodha is a quick process that usually takes only a few seconds.

Q10. Can I access support services without a support code?

No, you need a support code to access support services related to funds and account-related issues in Zerodha. If you don’t have a support code, you’ll need to generate one using your Kite credentials.

Q11. Can I change my support code to something of my choice?

No, you cannot change your support code to something of your choice. The support code is a unique code generated by Zerodha and cannot be changed.

Q12. How can I ensure the security of my support code?

To ensure the security of your support code, it’s important to keep it safe and not share it with anyone else. You should also change your Kite credentials regularly to protect your account.

Q13. Can I access support services outside of Zerodha trading hours?

Yes, you can generate a support code and access support services 24/7 in Zerodha. However, you may experience longer wait times during non-trading hours.

I. Introduction

  • Briefly introduce the topic of Zerodha and its services
  • Mention the importance of support code in Zerodha
  • Provide an overview of what the blog post will cover

II. What is support code in Zerodha?

  • Define support code and explain its purpose in Zerodha
  • Describe how support code works in Zerodha
  • Discuss the benefits of using support code in Zerodha

III. How to generate support code in Zerodha?

  • Explain the steps to generate support code in Zerodha
  • Provide screenshots or visual aids to help readers understand the process

IV. Common issues with support code in Zerodha

  • Discuss the common issues faced by users when generating or using support code in Zerodha
  • Provide solutions to these issues

V. Advantages of using support code in Zerodha

  • Detail the advantages of using support code in Zerodha for users
  • Highlight how support code can save time and effort

VI. How to reset Support code in Zerodha

VI. FAQs about support code in Zerodha

  • Answer frequently asked questions related to support code in Zerodha
  • Provide additional resources for readers to learn more about the topic

VII. Conclusion

  • Summarize the key points covered in the blog post
  • Encourage readers to use support code in Zerodha for a better user experience
  • Provide additional resources for readers to learn more about Zerodha and its services

I hope this outline helps you create a comprehensive and informative blog post on support code in Zerodha. Good luck with your writing!

About Rajan Dhawan

Rajan has covered personal finance and investing for over 5 years. Previously, he was in the IT field for 8 years after completing his MCA but his deep interest in personal finance led him to become an investing expert. He is passionate about investing, stocks, startups, and cryptos.

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